southsidediscountfuel@gmail.com
Call us : 631-446-8350

Q: My heating oil burner stopped working, am I out of heating oil? Do I need an emergency heating oil delivery?
A: If your oil burner stopped working suddenly there might be a chance that you are out of heating oil, to make sure simply check your heating oil level and if you out call us at 631-446-8350 and make sure your fill is accessible to accept the delivery.

Q: In what towns are emergency deliveries available on Long Island?
A: We do not service all of Long Island. To see our service areas http://southsidediscountfuel.com/delivery-areas.html

Q: Do I pay more for a same-day heating oil delivery?
A: No. Orders received before 10 AM are eligible for same-day delivery.

Q: Can I pay by credit for my heating oil delivery?
A: Yes, you can pay by credit card or cash. we do over a $.03 discount on all COD orders.

Q: Should I register for your automated heating oil delivery service so I do not run out of oil again?
A: Yes, that is a great idea so you do not have to run out of oil and risk damage to your burner.

Q: What’s your minimum delivery of discount heating oil?
A: Our minimum order quantity is 25 gallons.

Q: What payment methods do you accept for my home heating oil order from Domino Oil?
A: We accept Visa, MasterCard, Amex and Discover credit/debit cards, bank-certified checks, money orders and Cash on Delivery.

Q: When will I receive my delivery?
A: Most Long Island home heating oil orders placed before 10:00 AM am will be delivered on the same day under normal weather and operational conditions. If you place your order after 10:00 AM, you can expect your delivery the next day. In some cases, however, delivery may take longer. If that occurs we’ll always inform you of any delays regarding your delivery.

Q: What are the current oil prices (Long Island)?
A: Prices are posted on our homepage for your convenience.

Q: When is payment due for my heating oil delivery?
A: If paying by credit or debit card, you’ll be charged at the time you place your order. Alternatively, you may pay at the time of delivery with a bank-certified check, money order or cash.

Q: Do you charge any additional fees?
No, Southside Discount Heating Oil doesn’t charge any extra fees except any applicable taxes.

Q: What if my tank doesn’t take all the gallons I ordered?
A: We’ll only charge you for the number of gallons you actually receive. However, higher volume deliveries will receive lower prices so if your tank takes a smaller quantity than you ordered, your price per gallon may be adjusted and higher than quoted.

Q: Why did I receive fewer gallons than what I ordered?
A: Usually the reason for this is because your tank couldn’t take all the gallons you ordered. Heating oil tanks have what’s called a “usable capacity” which is slightly less than the actual capacity of your tank, i.e. a 275 gallon tank has a usable capacity of about 256 gallons.
The rest of the space is needed to avoid accidental spills and to allow expansion of the fuel as it warms. To avoid environmental contamination and for safety, the driver is required to stop pumping oil when the vent alarm indicates that your tank is full.

Q: If heating oil price goes up before I receive my home heating oil delivery, do I pay the higher price?
A: Once you place your order you are guaranteed the quoted price.

Q: Do I need to be home when my heating oil is being delivered?
A: Usually not, unless there’s no ready access to the fill of your fuel tank.

Q: What are “normal weather conditions”?
A: Normal weather means typical weather conditions expected for that time of the year. It doesn’t happen often, but in the even of abnormal weather, we will alert you prior to placing your order as soon as we become aware of such conditions.
Abnormal weather conditions that may cause oil delivery delays can include:

  • Poor weather conditions such as rain, snow, sleet, ice, etc.
  • Low winter temperatures over a period of several days which may cause an unusual increase in demand in a short period of time
  • The inability for our delivery trucks to enter driveways or parking lots, typically due to snow and ice.

Copyright © 2018 Southside Discount Fuel. All Rights Reserved.